Contact Center Replacement
The City of Sacramento is seeking an integration partner to migrate its eight call centers from a Cisco on-premises PCCE environment to AWS, supporting 193 agents and handling approximately 75,000 calls per month. The migration plan must detail steps such as DID porting, SIP trunk setup, IVA and Salesforce integration, and GIS connectivity, aiming for a scalable, omni-channel solution that enh…
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