contract 251720J
Centers for Medicare & Medicaid Services (CMS) Advisory & Assistance Services for Contact Center Modernization
- Agency: Centers for Medicare & Medicaid Services (CMS)
- Opportunity type: Advisory/consulting services contract (not a grant)
- Goal: Provide an independent assessment and actionable recommendations to modernize CMS’s contact centers (1-800-MEDICARE and the Marketplace Call Center) to improve service, efficiency, and alignment with broader digital modernization. <…
I. SCOPE
The Centers for Medicare & Medicaid Services (CMS) seeks specialized consulting and advisory services to assess and provide actionable recommendations related to (a) the current ecosystem of contracting and operations structure of the CMS contact centers (1-800-MEDICARE and t…
Funding Source
Agency: Centers For Medicare And Medicaid Services
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