Centers for Medicare & Medicaid Services (CMS) Advisory & Assistance Services for Contact Center Modernization
- Agency: Centers for Medicare & Medicaid Services (CMS)
- Opportunity type: Advisory/consulting services contract (not a grant)
- Goal: Provide an independent assessment and actionable recommendations to modernize CMS’s contact centers (1-800-MEDICARE and the Marketplace Call Center) to improve service, efficiency, and alignment with broader digital modernization. <…
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