contract
Centers for Medicare & Medicaid Services (CMS) Advisory & Assistance Services for Contact Center Modernization
- Agency: Centers for Medicare & Medicaid Services (CMS)
- Opportunity type: Advisory/consulting services contract (not a grant)
- Goal: Provide an independent assessment and actionable recommendations to modernize CMS’s contact centers (1-800-MEDICARE and the Marketplace Call Center) to improve service, efficiency, and alignment with broader digital modernization. <…
Source
Agency: Centers For Medicare And Medicaid Services
Eligibility
government
industry:healthcare
Keywords
CMS contact center modernization
Medicare and Medicaid customer service
call center operations consulting
omnichannel contact center
cloud contact center CCaaS
government digital transformation
healthcare contact center analytics
customer experience CX modernization
cost analysis and procurement strategy
1-800-MEDICARE and Marketplace call center
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