IFB FTB-2627-76 Genesys Software Subscriptions and Application Support Services
Background The California Franchise Tax Board (FTB) is seeking to contract with a vendor to renew and procure various Genesys Software Subscriptions and Application Support Services in support of FTB's Enterprise Service Platform II Contact Center Platform (CCP). The goal of this contract is to ensure continued operational support and updates for the software utilized in the CCP, which is cr…
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