Background The County of San Mateo is issuing this Request for Proposals (RFP) to establish agreements with qualified contractors for quality assurance (QA), testing, and related consulting services. The County's mission includes supporting various initiatives related to software and technology systems, ensuring their quality and functionality. The goal of this contract is to provide as-needed QA services that will enhance the planning, design, implementation, integration, enhancement, and maintenance of software-as-a-service (SaaS) and other technology systems used by the County.

Work Details Contractors will provide experienced QA testers and test leads to support County project teams. Services include:

• Developing and executing test strategies, test plans, test cases, test scripts, and test data;
• Conducting various types of testing such as functional, regression, integration, system, user acceptance, accessibility, performance;
• Documenting and tracking defects;
• Coordinating testing activities among County staff and stakeholders;
• Validating defect resolutions;
• Supporting user acceptance testing;
• Providing testing status reports and recommendations.

The County does not guarantee a minimum volume of work; specific assignments will be established through individual contracts.

Period of Performance The contract will have a term of three years from the date of execution.

Place of Performance Services will be performed within San Mateo County.

Bidder Requirements Proposers must have been providing similar services for at least six years within the last ten years. They must demonstrate in-depth knowledge of testing methodologies and experience with public-sector enterprise or SaaS implementations. Additionally, proposers must be registered with SAM.gov.

The County’s objective in issuing this Request for Proposals (RFP) is to establish agreements with one or more qualified contractors to provide quality assurance (QA), testing, and related consulting services on an as-needed basis in connection with software and related technology used by the County. Services may support a range of County initiatives, including the planning, design, implementation, integration, enhancement, and ongoing maintenance of software-as-a-service (SaaS) and other technology systems, as well as other County applications, business processes, and operational initiatives requiring structured testing and quality assurance support.Selected contractor(s) may be engaged to provide experienced QA testers, test leads, and related subject-matter support to lead or augment County project teams. Services may include developing and executing test strategies, test plans, test cases, test scripts, and test data; conducting functional, regression, integration, system, user acceptance, accessibility, performance, and other appropriate testing; documenting and tracking defects; coordinating testing activities among County staff, vendors, and other stakeholders; validating defect resolutions; supporting user acceptance testing; and providing testing status reports, recommendations, and other deliverables necessary to support successful project implementation and system quality.The County does not guarantee a minimum volume of work; specific assignments within the scope of this RFP, duration, and staffing needs will be established through individual contracts.The County’s standard contract template is included as an appendix to this solicitation. Awarded contractor(s) will be expected to enter into an agreement prepared by the County using this template. Proposers should ensure that their firms have completed legal review of the contract terms before submitting a proposal. If a proposer wishes to request exceptions to the County’s standard terms, it must submit a Contract Exceptions Request by the Deadline for Questions, Comments, and Contract Exceptions identified in the Solicitation Schedule. The County will consider requested exceptions but reserves the right to reject proposed modifications to its standard contract terms.