Chant Call Center System Including Computer Assisted Telephonic Interviewing
Background The State of Tennessee, Department of Health, is issuing this Request for Proposals (RFP) to procure a Call Center System (CCS) with Computer Assisted Telephonic Interviewing (CATI). The goal is to replace the current in-house developed call center system used by the Division of Family Health and Wellness (FHW). This initiative aims to enhance the efficiency and effectiveness of th…
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