85826P0001-Outsourced Contact Center Services For Nyc 311
Background The NYC Office of Technology and Innovation (OTI) is seeking a qualified vendor to provide comprehensive contact center solutions for NYC311, New York City's essential non-emergency customer service platform. NYC311 connects residents, businesses, and visitors to government services and information across various communication channels. The goal of this solicitation is to ensure hi…
The NYC Office of Technology and Innovation (“the City” or “Agency”) is seeking an appropriately qualified and experienced vendor to provide comprehensive contact center solutions for New York City 311 (“NYC311”), the City’s vital non-emergency customer service platform. NYC311 connects resident…
Funding Source
Dates
Supporting links
Documents
- RFP_85826P0001_OCCS_for_NYC311_v.Release.pdf
- APPENDIX E - Technical Background.pdf
- ATTACHMENT P - NYC311_RFP_FAQs.pdf
- ATTACHMENT O - LL63 Displacement Determination(2).pdf
- ATTACHMENT F - Proposal Pricing Form_0506.xlsx
- MOCS_Instructions - Responding to the RFx.pdf
- Identifying_Information_Rider.pdf
- ATTACHMENT N - Doing Business Data Form.pdf
- ATTACHMENT M - Paid Sick Leave Law Rider.pdf
- ATTACHMENT H - Schedule B - MWBE Utilization Plan.pdf
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