RFP-9511 - Information Technology Service Management Solution
Background Allegheny County’s Department of Information & Technology (DIT) is seeking proposals for a modern, maintainable, and scalable IT Service Management (ITSM) platform to replace the current EasyVista system. The goal of this contract is to enhance operational efficiency, automation, multi-team collaboration, integration with enterprise systems, and improved service delivery across…
Allegheny County’s Department of Information & Technology (DIT) seek proposals for a modern, maintainable, and scalable IT Service Management (ITSM) platform to replace the current EasyVista system. The County requires a solution that supports operational efficiency, automation, multi-team c…
Funding Source
Dates
Supporting links
Documents
- 2-VOSB Form for IFB and RFP.pdf
- 13-AI Vendor Questionnaire - RFP-9511 - Information Technology Service Management Solution.docx
- 6-3rd Party Data Access Standards Policy.pdf
- 7-General Conditions and Instructions Form for IFB and RFP.pdf
- 11-Vendor Response - RFP-9511 - Information Technology Service Management Solution.xlsx
- 12-RFP-9511 - Information Technology Service Management Solution.pdf
- 10-COI Example.pdf
- 9-EEO Requirements Form for IFB and RFP 10-14.pdf
- 8-Required Vendor Documentation Form for IFB, RFP and RFQ (1).pdf
- 4-Vendor Internal Sustainability Profile.xlsx
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