Scout | Business Process Operations (BPO) Customer Contact Center Services

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Business Process Operations (BPO) Customer Contact Center Services

The U.S. Department of Education’s Federal Student Aid (FSA) is seeking information from companies that can provide Customer Contact Center Services, including contact center operations and/or back-office processing support. This is market research only (an RFI), not a grant or a solicitation, and there is no commitment to award a contract or pay for responses.

Key points:

Source

Agency: Department of Education

Dates

Response Deadline: October 22, 2025

Keywords

business process outsourcing

contact center services

back-office processing

customer support operations

omnichannel contact center

cloud contact center

workflow automation

federal student aid

U.S. Department of Education

government customer experience

Supporting Links

Documents

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