Business Process Operations (BPO) Customer Contact Center Services
The U.S. Department of Education’s Federal Student Aid (FSA) is seeking information from companies that can provide Customer Contact Center Services, including contact center operations and/or back-office processing support. This is market research only (an RFI), not a grant or a solicitation, and there is no commitment to award a contract or pay for responses.
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This Request for Information (RFI) is for planning purposes only and for the U.S. Department of Education (ED), Office of Federal Student Aid (FSA) to determine available technology, sources or providers, and those providers’ capability and interest to deliver Customer Contact Center Services to…
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