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contract BPO_RFI_9242025

Business Process Operations (BPO) Customer Contact Center Services

The U.S. Department of Education’s Federal Student Aid (FSA) is seeking information from companies that can provide Customer Contact Center Services, including contact center operations and/or back-office processing support. This is market research only (an RFI), not a grant or a solicitation, and there is no commitment to award a contract or pay for responses.

Key points:

This Request for Information (RFI) is for planning purposes only and for the U.S. Department of Education (ED), Office of Federal Student Aid (FSA) to determine available technology, sources or providers, and those providers’ capability and interest to deliver Customer Contact Center Services to…

Funding Source

Agency: Department of Education

Dates

Response Deadline: October 22, 2025

Supporting links

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